Shipping & Returns
All items are shipped from within the United States from northern New Hampshire.
Orders placed Monday through Thursday will ship the next day. Orders placed Friday after 10am EST, Saturday, or Sunday will not ship on Monday.
If there is a holiday that the United States Postal Service is closed for we will not ship on that day and items will ship the next open business day.
Shipping is charged by weight and size. We will do our best to give you the most affordable shipping option for the size and weight of your items.
First Class & Priority provide a tracking number that will be emailed to the email address on the order. Most orders shipped to USA locations are received within 4/6 days after it has shipped.
Sunflower Bottoms LLC ships abroad!
For exact and the most accurate shipping rates please contact us when you are ready to order so we can give you the most affordable shipping rates.
Please note as the customer you are responsible for import costs, currency exchange rates, taxes, duties and customs of your order. These costs are in addition to the shipping and handling fees paid during checkout. These fees vary from region to region. If you refuse a delivery, any shipping charges, custom fees and return shipping will not be refunded.
If a package cannot be delivered due to an address error, SB is not obligated to reship the package. Buyer will be responsible for the extra shipping costs to reship the item/s.
Lost or Undelivered Packages
Please call your local post office and ask about your package. Have your tracking number ready, as well as the tracking information that can be found on USPS.com. Most packages are found with only a slight delay in delivery.
SB cannot guarantee a refund for lost or stolen packages, but will do our best to assist you with USPS claims.
Manufacturer Defects & Warranty
Sunflower Bottoms LLC provides product warranty for 15 days starting from the date that you receive your item. Warranty covers manufacturing defects: PUL delaminating, stitching, seams, elastics as well as product components such as snaps, hook & loop closures and fabric. For any defects we ask that you contact us at SunflowerBottoms@gmail.com or private message us on Facebook with photos of the defects.
Our warranty does NOT cover: Leaks, odor issues, repelling, staining, fading, elastic issues past 1 month of purchase, fit issues, excessive wear and tear or any other issues.
Warranty issues will be determined on a case by case basis.
We accept returns for full refund of the item price within 14 days. Returns must be in original packaging (if applicable), unused, unwashed, and not "prepped". Due to the personal nature of cloth diapering, we cannot accept returns that have been washed or used. It is the buyer's responsibility to pay return postage.
Items sent back to us that fall beyond our return/exchange policy will not be sent back unless you make arrangements for us to ship it back to you at your own expense.
Ship your return/exchange to:
Sunflower Bottoms LLC
PO Box 353
New Hampton, NH 03256
Please make sure to include the original packing slip OR a note with your order number, email address, and reason for return. Lack of information may delay your refund!
*Returns will be refunded to the original payment form*
Exchanges: Need to exchange a item? No problem! Please notate in your return package what product that you would like to exchange for. (Exchanged items should follow the guidelines for a return)
Order cancellation: SB has the right to cancel any order including products out of stock, pricing discrepancies, shipping fee discrepancies etc.
Out of stock: SB will refund out of stock, substitute a item of equally value at the buyers choice or give store credit. Please make a comment in the notes at checkout for substitute prints.
Local Pick Up: If you are local and would like to pick up your items please contact us before placing your order.